Monitoring
Global's Monitoring and Management is designed to make your entry into Managed Services as easy as possible.
Hosted Remote Monitoring and Management (RMM)
The ability to remotely monitor and manage your customers’ networks is the the foundation on which we build our managed services business. In addition, the increased knowledge of your customer’s IT infrastructure affords you the opportunity to improve their networks’ availability and proactively recommend projects that will help increase our network performance and functionality.
Desktop & Laptop Support Options
Desktop Monitoring & Patch Management
Includes |
Excludes * |
Labor/Management:
Communication:
|
|
* Patch Management
Risk Level 1
- Includes patches/updates that have been evaluated and determined to pose a low risk of negatively impacting the stability of the O/S and other installed applications.
Risk Level 2
- Includes patches/updates that have been evaluated and determined to pose a higher risk of negatively impacting the stability of the O/S and installed applications.
Help Desk
The Help Desk provides a premiere call-answering, troubleshooting and call logging service delivered by certified technicians. This offers you an economical means to support your customers 24/7, off-hours, weekends and holidays and allows you to focus your IT staff on your core business and higher-level, more profitable projects.
The Help Desk uses a populated knowledge base of the latest hardware and software information specific to each customer, so frontline-support technicians are familiar with that customer’s unique network and can attempt to resolve the incident at the initial contact.
Includes |
Excludes * |
Labor/Management:
Communication:
|
|
Server Support Options
Server Monitoring
Server Monitoring offers the ability to monitor customers’ alerts and receive incident notification and escalation services without using their own technicians’ valuable time. This economical way to support end user customers is available 24/7/365, off-hours, weekends and holidays.
Includes |
Excludes * |
Labor/Management:
Communication:
|
|
* Patch Management
Risk Level 1
- Includes patches/updates that have been evaluated and determined to pose a low risk of negatively impacting the stability of the O/S and other installed applications.
Risk Level 2
- Includes patches/updates that have been evaluated and determined to pose a higher risk of negatively impacting the stability of the O/S and installed applications.
Server Administration & Management
This service package provides alert monitoring and troubleshooting to remediate end user customer incidents. It includes the escalation of unresolved incidents to the solution provider and end user administration of adds, moves and changes. This package significantly reduces the demands on your technicians’ time as support is offered 24/7/365, and off-hours, weekends and holidays.
Includes |
Excludes * |
Labor/Management:
Communication:
|
|
* Patch Management
Risk Level 1
- Includes patches/updates that have been evaluated and determined to pose a low risk of negatively impacting the stability of the O/S and other installed applications.
Risk Level 2
- Includes patches/updates that have been evaluated and determined to pose a higher risk of negatively impacting the stability of the O/S and installed applications.
Server Windows Server 2000/2003 Template Information
The Windows 200/20036 Server Template monitors the following:
Services Monitored |
Monitoring Actions |
|
|